Refund policy
At Attic Collection, we stand behind every piece we carry. If something isn't right, we'll make it right.
Return Policy
We accept returns within 30 days of delivery. To be eligible, items must be:
- Unworn and in original condition
- Free of odors, stains, or damage
- In original packaging where applicable
Final sale items are not eligible for return or exchange.
Exchanges
Want a different colorway? We're happy to help. Exchanges are accepted within 30 days of delivery on eligible items. Reach out to us with your order number and the item you'd like instead, and we'll do our best to accommodate you.
How to Start a Return or Exchange
- Email us at HelpSupport@atticcollectionhats.com with your order number and reason for return or exchange.
- We'll respond within 1–2 business days with instructions and a return shipping address.
- Ship your item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with a photo and your order number. We'll cover return shipping and make it right at no cost to you.
Questions?
We're here to help. Reach out anytime at HelpSupport@atticcollectionhats.com and we'll get back to you as soon as possible.