Have Questions or Concerns?
We're here to help! Please reach out to us at HelpSupport@atticcollectionhats.com and we'll get back to you as soon as possible.
What is your return window?
We offer a 30-day return window from the date of purchase. Items must be unused, unwashed, and in original condition with all tags attached to qualify for a return. After 30 days, items cannot be returned or exchanged.
What condition must items be in?
Items must be in their original, unworn condition with all tags attached. This includes:
- No signs of wear or damage
- All original packaging and labels intact
- No alterations or modifications
- Items must not have been washed or worn
Items that show signs of use may not be eligible for return.
How do I initiate a return or exchange?
To start a return or exchange:
- Contact us at atticcollectionhats@yahoo.com
- Provide your order number and reason for return
- Receive a prepaid return shipping label
- Pack your item securely and ship it back to us
- Once received and inspected, we'll process your refund or send your exchange
Please allow 5-7 business days for processing after we receive your return.
What about shipping costs?
We provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label and attach it to your package. For exchanges, we'll cover the cost of shipping the replacement item to you at no additional charge.
Can I exchange for a different colorway?
Yes! Exchanges are available for different colorways of the same item within our 30-day return window. Simply indicate your preferred colorway when you contact us. If the item is out of stock, we'll offer a full refund or store credit instead.